Our orders are either dispatched from the UK or US, with shipping taking place from Monday to Friday, excluding UK Bank Holidays. Please allow 1-2 business days for order processing. Note that processing times may extend during special releases, majo
In the rare instance that you have received incorrect items, an incorrect order, or damaged items, please reach out to us with the following information. We will make every effort to resolve this issue as promptly as possible. Name and email address
Upon shipment, you will receive an email with your tracking link. Alternatively, you can log into your account through our help centre to track your order. If you haven't received the email containing your tracking information, it's possible that you
If Customs Duty is mandated by your jurisdiction, it is your responsibility to make the payment to the relevant authorities. The requirement for Customs Duty, as well as the amount payable, is contingent on the specific regulations of your country. I
We offer a trade service with discounts that vary based on the order size and frequency. Please contact us here