<h3 id="isPasted"><span style="font-family: Inter;"><strong><span style="font-size: 16px;">Is it possible to modify or cancel my order?</span></strong></span></h3><h3 id="isPasted"><span style="font-family: Inter; font-size: 14px;">We provide a 15-minute window for you to make adjustments to your order. Please note that the billing address cannot be changed at any time.</span></h3><h3 id="if-you-would-like-to-make-changes-to-your-order-kindly-provided-us-with-the-relevant-information-this-may-include-adding-or-removing-items-from-your-order-updating-the-delivery-address-or-selecting-a-different-shipping-method"><span style="font-family: Inter; font-size: 14px;">If you would like to make changes to your order, kindly provided us with the relevant information. This may include adding or removing items from your order, updating the delivery address, or selecting a different shipping method.</span></h3><h3 id="once-this-time-has-passed-the-order-cant-be-cancelled-however-you-can-returnexchange-the-items-once-delivered"><span style="font-family: Inter; font-size: 14px;"><strong>Once this time has passed the order can&apos;t be cancelled, however you can return/exchange the items once delivered.</strong></span></h3>

Cancel/Change Order

<h3 id="where-do-you-ship-from"><span style="font-family: Inter; font-size: 16px;"><strong>Where do you ship from?</strong></span></h3><h3 id="we-dispatch-all-orders-from-the-uk-with-shipping-taking-place-from-monday-to-friday-excluding-uk-bank-holidays-please-allow-1-2-business-days-for-order-processing-note-that-processing-times-may-extend-during-special-releases-major-holidays-and-sale-periods"><span style="font-family: Inter; font-size: 14px;">We dispatch all orders from the UK, with shipping taking place from Monday to Friday, excluding UK Bank Holidays. Please allow 1-2 business days for order processing. Note that processing times may extend during special releases, major holidays, and sale periods.</span></h3><h3 id="please-be-aware-that-framed-canvases-orders-may-experience-longer-dispatch-times-as-these-items-are-made-to-order-and-fulfilled-by-a-third-party"><span style="font-family: Inter; font-size: 14px;"><strong>Please be aware that framed canvases orders may experience longer dispatch times, as these items are made to order and fulfilled by a third party.</strong></span></h3><h3 id="shipping-time-and-fees"><span style="font-family: Inter; font-size: 16px;"><strong>Shipping time and fees</strong></span></h3><h3 id="uk"><span style="font-family: Inter; font-size: 16px;"><strong><u>UK</u></strong></span></h3><div data-block="true" data-editor="9ngr0" data-offset-key="djqu3-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 data-offset-key="djqu3-0-0" id="for-orders-under-40-shipping-is-299-3-5-working-days"><span style="font-family: Inter; font-size: 14px;">For orders under &#xA3;40 shipping is &#xA3;2.99 (3-5 working days)</span></h3><h3 data-offset-key="djqu3-0-0" id="for-orders-40-or-over-shipping-is-free-3-5-working-days"><span style="font-family: Inter; font-size: 14px;">For orders &#xA3;40 or over shipping is free (3-5 working days)</span></h3></div><div data-block="true" data-editor="9ngr0" data-offset-key="9cgvd-0-0"><h3 id="we-do-offer-a-next-day-service-which-is-499-order-before-10am-to-receive-next-working-dayusorders-under-100-shipping-is-9-4-7-working-days"><span style="font-family: Inter; font-size: 14px;">We do offer a next day service which is &#xA3;4.99 (Order before 10am to receive next working day)<br></span><span data-offset-key="bbped-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter;"><u><strong><br></strong></u></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 16px;"><u><strong>US</strong></u></span></span><span data-offset-key="f3fim-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br><br></span></span><span style="font-family: Inter; font-size: 14px;">Orders under $100 shipping is $9 (4-7 working days)</span></h3></div><div data-block="true" data-editor="9ngr0" data-offset-key="bbped-0-0"><div data-block="true" data-editor="3hfst" data-offset-key="794ff-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="orders-100-and-over-is-free-4-7-working-days"><span style="font-family: Inter; font-size: 14px;">Orders $100 and over is free (4-7 working days)</span></h3><h3 id="we-do-offer-an-express-service-which-is-20-1-3-working-dayseuorders-under-110-is-1495-4-7-working-days"><span style="font-family: Inter; font-size: 14px;">We do offer an express service which is $20 (1-3 working days).<br></span><span data-offset-key="2uam9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><strong><u>EU</u></strong></span></span><span data-offset-key="98k7h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br><br></span></span><span style="font-family: Inter; font-size: 14px;">Orders under &#x20AC;110 is &#x20AC;14.95 (4-7 working days)</span></h3></div><div data-block="true" data-editor="3hfst" data-offset-key="2uam9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="8l4me" data-offset-key="6k269-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 data-offset-key="6k269-0-0" id="orders-110-and-over-is-free-4-7-working-daysrest-of-the-worldinternational-shipping-time-and-cost-will-vary-depending-on-locationif-you-wish-to-place-an-order-to-a-country-which-is-not-this-list-please-contact-us-via-our-contact-form-on-our-help-centre-first-please-state-the-country-you-would-like-your-order-to-be-shipped-to-and-we-will-get-back-to-you"><span style="font-family: Inter; font-size: 14px;">Orders &#x20AC;110 and over is free (4-7 working days)<br></span><span style="font-size: 14px;"><br></span><span data-offset-key="bbped-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 16px;"><u><strong>Rest of the World</strong></u></span></span><br><br><span style="font-family: Inter;"><span style="font-size: 14px;">International shipping time and cost will vary depending on location.&#xA0;<br><br>If you wish to place an order to a country which is not this list, please contact us via our contact form on our help centre first. Please state the country you would like your order to be shipped to and we will get back to you.&#xA0;</span><strong><br></strong></span></h3></div></div></div>

Shipping & Delivery

<h3 id="isPasted"><span style="font-family: Inter; font-size: 16px;"><strong>What should I do if my order is incorrect or damaged?</strong></span></h3><h3 id="in-the-rare-instance-that-you-have-received-incorrect-items-an-incorrect-order-or-damaged-items-please-reach-out-to-us-with-the-following-information-we-will-make-every-effort-to-resolve-this-issue-as-promptly-as-possible"><span style="font-family: Inter; font-size: 14px;">In the rare instance that you have received incorrect items, an incorrect order, or damaged items, please reach out to us with the following information. We will make every effort to resolve this issue as promptly as possible.</span></h3><ol><li><h3 id="name-and-email-address"><span style="font-family: Inter; font-size: 14px;">Name and email address</span></h3></li><li><h3 id="order-number"><span style="font-family: Inter; font-size: 14px;">Order number&#xA0;</span></h3></li><li><h3 id="item-namedescription"><span style="font-family: Inter; font-size: 14px;">Item name/description&#xA0;</span></h3></li><li><h3 id="photos-that-show---the-fault-as-clearly-as-possiblethe-wrong-item-you-have-received-full-length-photo-of-the-item-and-the-barcode-from-the-items-packaging"><span style="font-family: Inter; font-size: 14px;">Photos that show - the fault as clearly as possible/the wrong item you have received. Full length photo of the item and the barcode from the items packaging.&#xA0;&#xA0;</span></h3></li></ol><h3 style="text-align: left;" id="all-claims-for-orders-arriving-damaged-or-with-missingwrong-items-must-be-made-within-7-days-of-the-delivery-date"><span style="font-family: Inter; font-size: 14px;"><strong>All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.</strong></span></h3>

Order Is Wrong/Damaged

<div data-block="true" data-editor="9ngr0" data-offset-key="bbped-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="3hfst" data-offset-key="2uam9-0-0"><h3 data-block="true" data-editor="8l4me" data-offset-key="6k269-0-0" id="how-do-i-track-my-orderupon-shipment-you-will-receive-an-email-with-your-tracking-link-alternatively-you-can-log-into-your-account-through-our-help-centre-to-track-your-order"><span style="font-family: Inter; font-size: 16px;"><strong>How do I track my order?<br><br></strong></span><span style="font-family: Inter; font-size: 14px;">Upon shipment, you will receive an email with your tracking link. Alternatively, you can log into your account through our help centre to track your order.</span></h3><h3 data-block="true" data-editor="8l4me" data-offset-key="6k269-0-0" id="if-you-havent-received-the-email-containing-your-tracking-information-its-possible-that-your-email-address-wasnt-added-to-your-order-dont-worry-you-can-contact-our-team-with-your-shipping-address-and-we-will-promptly-provide-you-with-the-necessary-tracking-details"><span style="font-family: Inter; font-size: 14px;">If you haven&apos;t received the email containing your tracking information, it&apos;s possible that your email address wasn&apos;t added to your order. Don&apos;t worry, you can contact our team with your shipping address, and we will promptly provide you with the necessary tracking details.</span></h3><h3 style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="what-if-my-tracking-hasnt-updated"><span style="font-family: Inter; font-size: 16px;"><strong>What if my tracking hasn&apos;t updated?</strong></span></h3><h3 id="tracking-numbers-usually-update-with-couriers-every-24-48-hours-but-its-important-to-note-that-additional-delays-can-occur-during-the-transit-of-your-order"><span style="font-family: Inter; font-size: 14px;">Tracking numbers usually update with couriers every 24-48 hours, but it&apos;s important to note that additional delays can occur during the transit of your order.</span></h3><h3 id="please-monitor-your-tracking-information-to-determine-if-your-order-has-been-delayed-by-the-courier-possibly-due-to-issues-like-an-incorrect-address-or-customs-fees"><span style="font-family: Inter; font-size: 14px;">Please monitor your tracking information to determine if your order has been delayed by the courier, possibly due to issues like an incorrect address or customs fees.</span></h3><h3 id="if-you-discover-that-you-provided-an-incorrect-or-incomplete-address-please-notify-us-immediately-if-your-order-has-already-been-shipped-with-the-incorrect-or-incomplete-address-it-is-advisable-to-contact-the-courier-promptly-as-they-may-be-able-to-assist-in-resolving-the-issue"><span style="font-family: Inter; font-size: 14px;">If you discover that you provided an incorrect or incomplete address, please notify us immediately. If your order has already been shipped with the incorrect or incomplete address, it is advisable to contact the courier promptly, as they may be able to assist in resolving the issue.</span></h3><h3 id="isPasted"><span style="font-family: Inter; font-size: 14px;">Crucial Notice: If you input an incorrect or incomplete address during checkout, and as a result, your order goes missing or is delivered to that location, we cannot be held responsible for refunding or replacing the order to your preferred address.</span></h3><h3 id="if-your-tracking-information-hasnt-been-updated-in-a-few-days-theres-no-need-to-be-concerned-your-order-should-still-be-in-transit-however-if-your-tracking-details-havent-been-updated-in-5-or-more-working-days-please-reach-out-to-us-and-we-will-promptly-investigate-the-matter-we-sincerely-apologise-if-this-situation-arises"><span style="font-family: Inter; font-size: 14px;">If your tracking information hasn&apos;t been updated in a few days, there&apos;s no need to be concerned; your order should still be in transit. However, if your tracking details haven&apos;t been updated in 5 or more working days, please reach out to us, and we will promptly investigate the matter. We sincerely apologise if this situation arises.</span></h3></div></div>

Tracking

<h3 id="isPasted"><span style="font-family: Inter; font-size: 16px;"><strong>Are duties and taxes included on my order?</strong></span></h3><h3 id="isPasted"><span style="font-family: Inter; font-size: 14px;">If Customs Duty is mandated by your jurisdiction, it is your responsibility to make the payment to the relevant authorities. The requirement for Customs Duty, as well as the amount payable, is contingent on the specific regulations of your country.</span></h3><h3 id="in-the-event-that-customs-duty-is-applicable-the-amount-to-be-paid-is-typically-determined-by-assessing-the-value-of-the-goods-and-the-nature-of-the-imported-items"><span style="font-family: Inter; font-size: 14px;">In the event that Customs Duty is applicable, the amount to be paid is typically determined by assessing the value of the goods and the nature of the imported items.</span></h3><h3 id="uk"><span style="font-family: Inter; font-size: 16px;"><strong><u>UK</u></strong></span></h3><h3 id="duties-and-taxes-do-not-apply-to-uk-orders"><span style="font-family: Inter; font-size: 14px;">Duties and taxes do not apply to UK orders.</span></h3><h3 id="us"><span style="font-family: Inter; font-size: 16px;"><strong><u>US</u></strong></span></h3><h3 id="all-orders-below-800-will-incur-no-customs-charges-for-orders-over-this-amount-it-is-the-customer-responsibility-to-pay-for-the-customs-charges"><span style="font-family: Inter; font-size: 14px;">All orders below $800 will incur no customs charges. For orders over this amount it is the customer responsibility to pay for the customs charges.</span></h3><h3 id="if-you-decide-to-refuse-the-customs-fee-your-parcel-will-be-returned-to-us-once-returned-to-us-a-refund-will-be-issued-but-a-shipping-and-handling-fee-will-be-ducted-from-your-refund"><span style="font-family: Inter; font-size: 14px;">If you decide to refuse the customs fee, your parcel will be returned to us. Once returned to us a refund will be issued but a shipping and handling fee will be ducted from your refund.</span></h3><h3 id="eu"><span style="font-family: Inter; font-size: 16px;"><strong><u>EU</u></strong></span></h3><h3 id="for-orders-entering-the-eu-you-will-be-required-to-pay-the-customs-fees-this-fee-will-be-collected-by-the-courier-not-us"><span style="font-family: Inter; font-size: 14px;">For orders entering the EU, you will be required to pay the customs fees. This fee will be collected by the courier not us.</span></h3><h3 id="if-you-decide-to-refuse-the-customs-fee-your-parcel-will-be-returned-to-us-once-returned-to-us-a-refund-will-be-issued-but-a-shipping-and-handling-fee-will-be-ducted-from-your-refund-1"><span style="font-family: Inter; font-size: 14px;">If you decide to refuse the customs fee, your parcel will be returned to us. Once returned to us a refund will be issued but a shipping and handling fee will be ducted from your refund.&#xA0;</span></h3><h3 id="rest-of-the-world"><span style="font-family: Inter; font-size: 16px;"><strong><u>Rest of the World</u></strong></span></h3><h3 id="international-shipping-time-and-cost-will-vary-depending-on-location-customs-fees-may-apply-to-your-order-depending-on-your-location"><span style="font-family: Inter; font-size: 14px;">International shipping time and cost will vary depending on location. Customs fees may apply to your order depending on your location.</span></h3><h3 id="if-you-wish-to-place-an-order-to-a-country-which-is-not-this-list-please-contact-us-via-our-contact-form-on-our-help-centre-first-please-state-the-country-you-would-like-your-order-to-be-shipped-to-and-we-will-get-back-to-you"><span style="font-family: Inter; font-size: 14px;">If you wish to place an order to a country which is not this list, please contact us via our contact form on our help centre first. Please state the country you would like your order to be shipped to and we will get back to you.&#xA0;</span></h3>

Custom & Import Fees

<h3 id="isPasted"><span style="font-family: Inter; font-size: 16px;"><strong>Is a trade order service provided by Contempee?</strong></span></h3><h3 id="we-offer-a-trade-service-with-discounts-that-vary-based-on-the-order-size-and-frequency-please-contact-us-here"><span style="font-family: Inter; font-size: 14px;">We offer a trade service with discounts that vary based on the order size and frequency. Please contact us <a href="https://contempee-bzwtngoe98g.gorgias.help/en-GB/contact" rel="noopener noreferrer" target="_blank">here</a>&#xA0;</span><span style="font-family: Inter; font-size: 16px;"><strong><br></strong></span></h3>

Orders & Delivery

Cancel/Change Order

Shipping & Delivery

Order Is Wrong/Damaged

Tracking

Custom & Import Fees

Trade orders