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Contempee

Our customer service teams, located in the UK, operate from Monday to Friday to assist with any questions or queries you may have. Their working hours are from 9 am to 3:30 pm (GMT).If you&apos;d like to get in touch with us, kindly reach out through this&#xA0;<a href="https://contempee-bzwtngoe98g.gorgias.help/en-GB/contact" rel="noopener noreferrer" target="_blank">link</a>.

Our customer service teams, located in the UK, operate from Monday to Friday to assist with any questions or queries you may have. Their working hours are from 9 am to 3:30 pm (GMT).
If you'd like to get in touch with us, kindly reach out through thi

How to contact customer support?

ℹ️ General Information

Where do you ship from?

What should I do if my order is incorrect or damaged?

How do I track my order?

Are duties and taxes included on my order?

Is a trade order service provided by Contempee?

🚚 Orders & Delivery

When do items get restock?

Do you sell your items individually or in bundles?

How do you apply extension stems to tall faux pampas grass?

What vases have a glass tube?

How do you clean & care for your faux flowers?

How do you style our Faux tree, pot and moss combination?

🌹 Products

Is it possible to receive a refund due to a change in the item price?

What discounts are available?

How do I purchase a e-gift card?

Does Contempee accepted Klarna?

Payments & Discounts

What is your return & exchange policy?

How do I return my items?

When will I receive my refund for my return?

I have returned an item that is not from Contempee. What should I do?

🔙 Refunds & Returns

Contempee Story

Are your flowers sold by the bunch or stem?

Does the vase come with the flowers?

What are your flowers made from?

How long can I expect these to last?

What’s the best method for cleaning the stems?

What are the advantages of choosing faux floral over real flowers?

What materials are the side table made of?

Are the side table easy to assemble?

Are the prints accompanied by frames?

Which materials are used to make the frames?

What materials are the vases made from?

Are the vases fragile?

Do the candles come with a scent, or are they unscented?

How many candles do I get in a pack?

Is a candle holder included with the price?

How long do these candles typically burn?

Does the tree come with a pot and moss included?

What’s the best way to style the tree bundle to achieve the same look?

How many packs of moss will I need?

How do I use the carboard cutout that comes with the pot?

What material are the tree pots made from?

Can the tree pots be used outdoors?

Is this real Moss?

FAQs

How to contact customer support?Updated 10 months ago