How do I return my items?Updated 2 months ago

How Returns Work — Step by Step

1. Request your return
   
   

   • UK (excluding Northern Ireland) & United States: Use our online portal here. Return label fees are dynamically calculated and shown at checkout.
     
     

   • Northern Ireland & EU: Email [email protected]. You have 14 days from receiving your order to change your mind and request a return. Once your return is approved, we’ll provide instructions on how to send your items back.
     
     

   • Rest of World: Email [email protected]. We’ll provide instructions once your request is approved.
     
     

2. Send your items back
   
   

   • Items must be unused, in their original condition, with tags and packaging.
     
     

   • If your order was delivered in more than one parcel, each parcel requires a separate return label.
     
     

3. Refund or exchange processed
   
   

   • Once we receive and inspect your return, we’ll confirm approval.
     
     

   • Refunds are issued to your original payment method.
     
     

   • For exchanges, you cover the return cost, but we’ll ship the replacement free of charge.