Unfortunately, we are unable to provide refunds or adjustments for changes in item prices that may occur after a purchase has been made. Various factors, such as sales/promotions, foreign exchange rates, or product improvements, can contribute to flu

Unfortunately, we are unable to provide refunds or adjustments for changes in item prices that may occur after a purchase has been made. Various factors, such as sales/promotions, foreign exchange rates, or product improvements, can contribute to fluctuations in prices.Once an order has been placed, we cannot modify the prices, offer refunds, or provide credit for any differences in the price. Additionally, we cannot apply discounts to orders that have already been placed. We appreciate your understanding in this matter.

Is it possible to receive a refund due to a change in the item price?

Upon signing up for our newsletter, you will receive an email containing a discount code. Additionally, automatic discounts may be applied at checkout based on the items in your order, so please be attentive to these opportunities.

Upon signing up for our newsletter, you will receive an email containing a discount code. Additionally, automatic discounts may be applied at checkout based on the items in your order, so please be attentive to these opportunities.I&apos;m encountering issues with my discount code, please help?If you&apos;re facing difficulties, please refer to the following information for assistance.<ul><li style="font-size: 14px;">If you received a discount code via email, ensure that it is still valid, as codes may expire after a certain period.</li><li style="font-size: 14px;">Note that discount codes may not be applicable to orders containing sale items.</li><li style="font-size: 14px;">If an automatic discount has already been applied at checkout, attempting to add an additional discount code may not be valid.</li><li style="font-size: 14px;">Double-check the accuracy of the discount code entry, considering that codes may be case-sensitive. Verify if the code should be entered in uppercase or lowercase.</li></ul>Still having issues with your discount code. Please contact us and provide us with the discount code and we will look into this matter.&#xA0; Please note, we&apos;re unable to apply a discount to an order that&apos;s already been placed.

What discounts are available?

You can purchase a e-gift card <a class="fr-strong" href="https://www.contempee.com/products/contempee-gift-card" rel="noopener noreferrer" target="_blank">here</a>.The value of the e-gift card you purchase are below.&#xA0;<ul><li style="font-size: 14px;">&#xA3;10</li><li style="font-size: 14px;">&#xA3;25</li><li style="font-size: 14px;">&#xA3;30</li><li style="font-size: 14px;">&#xA3;50</li><li style="font-size: 14px;">&#xA3;100</li></ul>Do I have to use the full amount on one purchase?No, you are not required to use the full amount on one purchase. The amount you spend will be deducted from your Gift Card credit, and any remaining balance can be used on a future order with us.During a sale or promotion can I use my e-gift card?Your e-gift card can be used as a form of payment during a sale or promotion. Feel free to apply it at any time to make your purchase.Can I use a e-gift card and make a payment on the same order?Certainly! You can use an e-gift card and make a payment using another method, such as a credit/debit card, on the same order. The gift card&apos;s full available balance will be deducted from your order total, and any remaining amount can be covered by your chosen alternative payment method.

How do I purchase a e-gift card?

Klarna is a payment service available on our UK site only.

Klarna is a payment service available on our UK site only.&#xA0;Important Information about Klarna:<ul><li style="font-size: 14px;">Missed payments can affect your ability to use Klarna</li><li style="font-size: 14px;">Klarna&apos;s &quot;Pay in 3&quot; and &quot;Pay in 30 days&quot; are unregulated credit agreements.&#xA0;</li><li style="font-size: 14px;">Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.&#xA0;</li><li style="font-size: 14px;">Available for customers aged 18 and over, subject to status. Late payment fees apply. Terms and conditions apply.&#xA0;</li><li style="font-size: 14px;">For complete terms on &quot;<a href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en-GB/paylaterin3" rel="noopener noreferrer" target="_blank">Pay in 3 instalments</a>&quot; and &quot;<a href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en-GB/payin30bycard" rel="noopener noreferrer" target="_blank">Pay later</a>&quot;, please refer to the full terms and conditions.&#xA0;</li></ul>

Does Contempee accepted Klarna?

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Contempee

Payments & Discounts

Where do you ship from?

What should I do if my order is incorrect or damaged?

How do I track my order?

Are duties and taxes included on my order?

Is a trade order service provided by Contempee?

🚚 Orders & Delivery

When do items get restock?

Do you sell your items individually or in bundles?

How do you apply extension stems to tall faux pampas grass?

What vases have a glass tube?

How do you clean & care for your faux flowers?

How do you style our Faux tree, pot and moss combination?

🌹 Products

What is your return & exchange policy?

How do I return my items?

When will I receive my refund for my return?

I have returned an item that is not from Contempee. What should I do?

🔙 Refunds & Returns

Contempee Story

How to contact customer support?

ℹ️ General Information

Are your flowers sold by the bunch or stem?

Does the vase come with the flowers?

What are your flowers made from?

How long can I expect these to last?

What’s the best method for cleaning the stems?

What are the advantages of choosing faux floral over real flowers?

What materials are the side table made of?

Are the side table easy to assemble?

Are the prints accompanied by frames?

Which materials are used to make the frames?

What materials are the vases made from?

Are the vases fragile?

Do the candles come with a scent, or are they unscented?

How many candles do I get in a pack?

Is a candle holder included with the price?

How long do these candles typically burn?

Does the tree come with a pot and moss included?

What’s the best way to style the tree bundle to achieve the same look?

How many packs of moss will I need?

How do I use the carboard cutout that comes with the pot?

What material are the tree pots made from?

Can the tree pots be used outdoors?

Is this real Moss?

FAQs